TCPA Compliance

1. Our Approach

Assigners designs its consent capture and call-routing processes with the Telephone Consumer Protection Act (TCPA) and applicable FCC rules in mind. This page describes our general approach — it is not a guarantee of compliance for any specific campaign, and buyers remain responsible for their own use of the calls, transfers, and leads they receive. See our Do Not Call Policy for related information.

2. Prior Express Written Consent

Where required, consent to be contacted is captured at the point of submission on our owned-and-operated properties, with clear disclosure of the nature of the communication. Vetted publisher partners are required to represent that they capture consent in a comparable manner. On our own forms, consumers see disclosure language substantially similar to: “By submitting, you agree to be contacted by phone, text, or email about your project, including by automated means, even if your number is on a do-not-call list. Consent is not a condition of purchase.”

3. One-to-One Consent

Consumer-facing consent language on O&O properties is structured to identify the specific buyer(s) authorized to contact the consumer for a given submission, consistent with a one-to-one consent approach. The FCC’s one-to-one consent requirement under the TCPA has been the subject of ongoing regulatory and court activity; counsel should confirm the current effective status of this rule before this section is treated as final.

4. Consent Documentation

Depending on the source and campaign, consent may be documented through one or more of the following:

• Timestamped form submission records
• IP address and user-agent capture at the point of consent
• Recorded consent language displayed to the consumer
• Third-party consent verification or lead certification tools (such as TrustedForm or Jornaya), where used for a specific campaign

5. Do-Not-Call Scrubbing

Applicable campaigns are scrubbed against the National Do Not Call Registry and Assigners’ internal suppression list prior to outbound contact, where required by the campaign type. See our Do Not Call Policy for how to request suppression.

6. Buyer & Partner Obligations

Buyers are responsible for ensuring their own outbound communications comply with the TCPA and applicable state telemarketing laws, including honoring opt-out requests they receive directly. Publishers and traffic partners are required to represent and warrant that their consent capture practices meet applicable legal requirements.

7. Questions

Compliance questions can be directed to info@assigners.com or (302) 407-0876.