Lead Credit Policy

1. Overview

Assigners reviews credit requests for web form leads, warm transfers, and inbound calls that do not meet the qualification criteria agreed to for a campaign. This policy describes our general approach — specific credit terms are confirmed in each buyer’s campaign agreement.

2. Generally Eligible for Credit

• Invalid or disconnected contact information
• Duplicate submissions delivered to the same buyer within 10 days after the end of each month
• Submissions clearly outside agreed geographic or qualification criteria
• Calls or transfers that disconnect before reaching the minimum duration defined in the campaign

3. Generally Not Eligible for Credit

• Consumer declined to move forward after a valid, qualified contact or connection
• Delayed follow-up by the buyer’s sales team
• Consumer preference or budget changes unrelated to lead/call validity
• Requests submitted after the credit request window has closed

4. Credit Request Window

Credit requests must be submitted within 5 business days of delivery, along with supporting detail (e.g., call recording, CRM note, or invalid contact confirmation).

5. How to Request Credit

Email sales@assigners.com with your account details, the order or delivery ID, and the reason for the request.

6. Review Process

Requests are reviewed against the qualification criteria and delivery records for the applicable campaign. Approved credits are applied per the terms of your campaign agreement.

7. Contact

Questions about this policy can be directed to info@assigners.com.